Refund Policy

1. Overview

At DP Lounge, we stand behind the quality of our products and want you to be completely satisfied with your purchase. This Refund Policy outlines the terms and conditions for returns and refunds.

Important: Before requesting a refund, you must contact us to discuss your concerns and obtain approval. We do not process automatic refunds without prior communication and approval.

2. Refund Request Process

2.1 Contact Us First

Before requesting a refund, you must contact us first. All refund requests must be initiated by contacting our customer service team. We will review your request and determine if a refund is appropriate based on the circumstances.

To contact us regarding a refund:

• Email us at dplounge.info@proton.me
• Include your order number in the subject line
• Provide a detailed explanation of why you are requesting a refund
• Include photos if the product is damaged or defective

2.2 Approval Required

All refunds require our approval. We reserve the right to approve or deny refund requests based on the circumstances, including but not limited to:

• The reason for the refund request
• Whether the product is defective or damaged
• The condition of the returned product
• Compliance with our return policy terms
• The time elapsed since purchase

We will respond to your refund request within 5-7 business days. If approved, we will provide you with return instructions and a return authorization number.

3. Eligibility for Refunds

3.1 Timeframe

Refund requests must be submitted within 30 days of receiving your order. Requests submitted after this period may be considered on a case-by-case basis but are not guaranteed.

3.2 Product Condition

To be eligible for a refund, products must be:

• In their original, unopened packaging (for unopened items)
• In original condition with all components included
• Not used, damaged, or altered (unless the product was defective upon arrival)
• Accompanied by the original receipt or order confirmation

3.3 Valid Reasons for Refunds

We will consider refunds for the following reasons:

• Defective Products: Products that are damaged, broken, or not functioning as described
• Wrong Item Received: If you received a different product than what you ordered
• Missing Items: If parts of your order are missing
• Significant Quality Issues: Products that do not meet our quality standards
• Order Cancellation: Orders cancelled before shipment may be eligible for a full refund

4. Non-Refundable Items

The following items or circumstances are generally not eligible for refunds:

• Custom or personalized orders (unless defective or incorrect)
• Items that have been used, opened, or damaged by the customer
• Items returned without prior approval
• Digital products or gift certificates (unless required by law)
• Items returned more than 30 days after delivery
• Items purchased during special promotions or clearance sales (unless defective)

5. Return Process

5.1 Return Authorization

Once your refund request is approved, we will provide you with:

• A Return Authorization (RA) number
• Return shipping instructions
• The return address
• Any special packaging requirements

Do not return items without a Return Authorization number. Returns without an RA number may be refused or delayed.

5.2 Return Shipping

For defective or incorrect items, we will provide a prepaid return shipping label. For other approved returns, return shipping costs are the responsibility of the customer unless otherwise specified.

We recommend using a trackable shipping method and retaining proof of shipment until your refund is processed.

6. Refund Processing

6.1 Processing Time

Once we receive and inspect your returned item:

• We will send you an email to notify you that we have received your returned item
• We will inspect the item and notify you of the approval or rejection of your refund
• If approved, your refund will be processed within 5-10 business days
• The refund will be credited to your original method of payment

6.2 Refund Amount

Refunds will be issued for:

• The purchase price of the returned item(s)
• Original shipping costs (if the entire order is returned due to our error)

Return shipping costs are typically not refunded unless the return is due to our error (wrong item, defective product, etc.).

6.3 Payment Method

Refunds will be issued to the original payment method used for the purchase. If the original payment method is no longer available, please contact us to arrange an alternative refund method.

7. Exchanges

We currently do not offer direct exchanges. If you need a different size, color, or product, please contact us to request a refund and place a new order. We will process the refund according to this policy, and you can then purchase the desired item.

8. Damaged or Defective Items

If you receive a damaged or defective item:

1. Contact us immediately with photos of the damage or defect
2. Include your order number and a description of the issue
3. We will review your request and provide instructions for return or replacement
4. For defective items, we will cover all return shipping costs

We take quality seriously and will work with you to resolve any issues with defective products.

9. Order Cancellations

If you wish to cancel an order:

• Contact us as soon as possible with your order number
• If the order has not yet shipped, we can cancel it and issue a full refund
• If the order has already shipped, you will need to follow the standard return process
• Custom orders may not be cancellable once production has begun

10. Contact Us

If you have any questions about our Refund Policy or need to request a refund, please contact us: